If you experience difficulty with sinusitis or other health issues in the head or neck, an Ear, Nose, and Throat (ENT) doctor can diagnose the condition and develop a treatment plan for you. This includes hearing problems like tinnitus (ear ringing), severe hearing loss, thyroid disease, parathyroid disease, chronic sinusitis, and voice or speech problems. Also called otolaryngologists, ENT physicians have extensive training and experience with medical treatment and surgical management, allowing them to be your guide before and throughout surgery.
Reasons to visit an ENT physician
Snoring and sleep apnea are some conditions that warrant a visit with an ENT doctor. These conditions affect your energy and productivity in daily life since they prevent you from getting deep, restorative sleep. Other ear, nose, and throat conditions that impact sleep include sinus problems or throat discomfort. You can also seek care for dizziness, voice care, and thyroid issues with an ENT specialist.
Ear, Nose, and Throat (ENT) care
Ear and Hearing Loss
ENT Pediatric Care
Head and Neck Cancer
Nose and Sinus
Sleep Apnea
Throat and Larynx
Thyroid and Parathyroid
Services
Advanced Surgical Treatment of Sleep Apnea
Advanced Surgical Treatment of Sleep Apnea
Sleep apnea is a serious, potentially life-threatening condition. Treatment may include oxygen, behavioral changes, surgery, therapy, or the use of a CPAP machine.
Balloon sinuplasty is minimally invasive and effective at relieving symptoms of chronic sinusitis. ENT doctors can open up blocked sinus passageways and drain mucus buildup in patients suffering from chronic sinusitis symptoms by using a flexible balloon catheter.
Learn More
Ear Surgery
Ear Surgery
Ear surgery, or otoplasty, can correct deformities and improve the shape, position, and proportion of the ear.
Ear tube surgery reduces the risk of ear infections. The tubes are placed into your eardrum by an ear, nose, and throat (ENT) surgeon and help drain fluid from the ear.
There are a lot of different cancers covered under "head and neck cancers." These cancers can start in the sinuses, mouth, tongue, throat, tonsils, salivary glands, and voice box.
Home Sleep Studies (Administration and Interpretation)
Home Sleep Studies (Administration and Interpretation)
Home sleep studies help diagnose sleeping disorders and improve sleep from the comfort of your home.
Home Sleep Study Kit
Home Sleep Study Kit
With a home sleep study kit, you can test for sleep apnea right from your own bed. The home sleep study offers faster results than a sleep lab from the comfort of home.
Inspire Sleep Apnea Treatment
Inspire Sleep Apnea Treatment
Inspire Hypoglossal Nerve Stimulation is an FDA-approved obstructive sleep apnea treatment that opens up your airway while you sleep, without a mask. This small device is placed using an outpatient procedure, and the recovery process is short and easy compared to other sleep procedures. You will use a remote to control the device on your own schedule. While you sleep, Inspire allows you to breathe normally and sleep peacefully using nerve stimulation.
Nasal, Septal, and Sinus Surgery
Nasal, Septal, and Sinus Surgery
Surgery to correct the nosal, septal, and/or sinus areas.
Other Disorders of the Head and Neck
Other Disorders of the Head and Neck
ARC offers treatment and care for disorders of the head and neck.
Otology
Otology
Otology is a branch of medicine that studies the ear and diseases, diagnosis, and treatment associated with the area.
Septoplasty
Septoplasty
Septoplasty is a procedure aimed to alleviate symptoms from a deviated septum.
Treatment and care for acute and chronic sinus conditions.
Sleep Apnea (Diagnosis and Treatment including CPAP & Oral Appliance)
Sleep Apnea (Diagnosis and Treatment including CPAP & Oral Appliance)
Our ENT specialists diagnose and treat sleep apnea through medicine and medical devices such as a CPAP machine.
Telemedicine Visits
Telemedicine Visits
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
Thyroid and Parathyroid Surgery
Thyroid and Parathyroid Surgery
Thyroid and parathyroid surgery can help regulate the body's metabolism. Surgery aims to help alleviate disease and cancer symptoms and remove tumors.
Learn More
Tongue Tie Clipping
Tongue Tie Clipping
A frenulum clipping involves a doctor cutting the frenulum, allowing the tongue to move normally.
Tonsillectomies and adenoidectomies are surgeries to have the tonsils and adenoids removed. Often the tonsils and adenoids are removed at the same time. But sometimes, only one or the other is removed.
Tinnitus is the sound of ringing in the ears. It may also be described as a roaring, buzzing, hissing, or clicking sound inside the head. The sounds may come and go.
Hearing loss can be caused by age, congenital defects, injuries, disease, medications, or exposure to loud noise.
Hearing Loss
Hearing Loss
Older adults are the largest group affected by hearing loss. Things that lead to hearing loss include age-related hearing loss (presbycusis), exposure to loud noise, and hereditary causes.
Lumps or growths in the neck can be caused by bacterial or viral infections, cancer (malignancy), or other causes.
Nasal Obstruction & Congestion
Nasal Obstruction & Congestion
Nasal obstruction is caused by excess fluid and mucus in the nasal passages. This can be due to dried mucus, a stuck object, disease, or other causes that aren't due to an underlying disease.
Neck Masses
Neck Masses
A neck mass is an abnormal lump in the neck. Neck lumps or masses can vary in size and may be symptomatic.
Most pediatric ear infections are caused by bacterial infections. Common symptoms include pain in the ear, fever, temporary hearing loss, and general signs such as loss of appetite and irritability.
Pediatric Tonsil and Adenoid Problems
Pediatric Tonsil and Adenoid Problems
A child with tonsil and adenoid problems may have a sore throat, trouble swallowing, sleep apnea, or an inner ear infection.
Thyroid disease can cause hypothyroidism or hyperthyroidism. It can also lead to other issues that may need to be treated by a doctor.
Tumors of the Head and Neck
Tumors of the Head and Neck
Head and neck tumors can grow in the nose, sinuses, mouth, throat, voice box, salivary glands, lymph nodes in the neck, thyroid gland, or parathyroid glands. They can be cancerous or noncancerous (benign).
Voice Disorders
Voice Disorders
You may have a voice disorder if you have a problem with the qualities of your voice. These problems occur when your vocal cords don't vibrate normally.
ARC Far West Medical Tower 6811 Austin Center Boulevard Suite 300 Austin, TX 78731 Get Directions
Amanda M. Ammerman, PA-C
Amanda M. Ammerman, PA-C
Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 1 - 99
Book Now
Kelly L. Coleman, APRN-CNS
Kelly L. Coleman, APRN-CNS
Ear, Nose, and Throat (ENT)
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 17 - 99
Book Now
Kent Jones, MD
Kent Jones, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 0 - 99
Book Now
Joseph M. Leary, MD
Joseph M. Leary, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.7
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 0 - 99
Book Now
512-346-8888
ARC Kyle Plum Creek 4100 Everett Street Suite 400 Kyle, TX 78640 Get Directions
Gustavo A. Diaz-Reyes, MD, FACS
Gustavo A. Diaz-Reyes, MD, FACS
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.7
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 0 - 99
Book Now
512-295-1333
ARC Medical Plaza Specialty 1401 Medical Parkway Building B, Suite 220 Cedar Park, TX 78613 Get Directions
Achal R. Dhruva, MD
Achal R. Dhruva, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 0 - 99
Book Now
Alison G. Kartush, MD
Alison G. Kartush, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 0 - 99
Book Now
512-260-1581
ARC Round Rock 940 Hesters Crossing Road Round Rock, TX 78681 Get Directions
Kent Jones, MD
Kent Jones, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 0 - 99
Book Now
Palak B. Patel, MD
Palak B. Patel, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 1 - 99
Book Now
512-244-9024
ARC South 1st Specialty and Pediatrics 3816 South 1st Street Austin, TX 78704 Get Directions
Kelly L. Coleman, APRN-CNS
Kelly L. Coleman, APRN-CNS
Ear, Nose, and Throat (ENT)
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 17 - 99
Book Now
Jeremy (Scott) Sebastian, MD
Jeremy (Scott) Sebastian, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 0 - 99
Book Now
John (Caleb) Simmons, MD
John (Caleb) Simmons, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 0 - 99
Book Now
Brian D. Watabe, PA
Brian D. Watabe, PA
Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Rate how easy it was to make your appointment.
Rate the helpfulness of the front-desk staff.
Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
Did the healthcare provider or doctor provide the care you expected?
How likely is it that you would refer a friend/family member to this doctor or NP/PA?
Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patientsAges Seen: 1 - 99
Book Now
512-443-1311
Mentions
One more week to vote for ARC!
One more week to vote for the Austin American-Statesman’s “2024 Austin Community's Choice Award” finalists!
Read More
June 10, 2024 < 1 min read
ARC Updates
ARC welcomes Kelly L. Coleman, APRN-CNS
Welcome to the ENT team at ARC South 1st Specialty & Pediatrics and ARC Far West Medical Tower!
Read More
July 27, 2023 1 min read
ARC Updates
ARC welcomes Alison G. Kartush, MD
Welcome to the ENT team at ARC Medical Plaza Specialty.
Introduction: My name is Trent Wehner, I am a talented, brainy, zealous, light, funny, gleaming, attractive person who loves writing and wants to share my knowledge and understanding with you.
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